REFUND POLICY

Our goal is to offer the highest quality products within the specialty. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. Our first step will be to coordinate a replacement directly with the manufacturer at no additional cost.

COMMERCIAL EQUIPMENT RETURN POLICY

GearyAir is proud to offer a 100% accuracy guarantee. If GearyAir makes a mistake on your order, GearyAir will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on Our Website. 

RETURNING COMMERCIAL EQUIPMENT

All returned equipment is subject to a minimum 10% restocking fee, refurbishment, and replacement packaging fees may be charged as follows:

  • 10% Restocking Fee: Equipment returned in closed box condition. No power. No water.
  • 20% Restocking Fee: Equipment return in open box condition.
  • Equipment received beyond the above-noted condition with any usage or damage is not returnable, and we will contact you to send the equipment back.
  • All restocking fees will be assessed and applied based on the sole discretion of Our Website.
  • If your equipment arrives in new, closed box condition, we will refund your original payment method less other restocking fees, original shipping & handling costs, and return freight shipping fees for heavy equipment.

Contact us via email (contact@gearyair.shop) Let us know why you’d like to return we’ll help you determine if there is an exchange that will better suit your needs. We will send an RMA email to you with detailed instructions on exchanging or returning your equipment. Please read the email in its entirety and take care to properly prepare your package for return. This can help avoid additional charges assessed to your return.

Note: Equipment that has been modified or customized is not eligible for return.

GENERAL MERCHANDISE 30-DAY FREE RETURN POLICY

GearyAir will gladly accept all unused or defective merchandise for return. All merchandise must be unused and returned in its original packaging. All sales are final on this merchandise. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back directly to the credit card or other payment method that was used for the original order. In special cases, you may receive a credit on your account to be used within 90 days or a refund via PayPal or ACH. Please consult a Customer Service Representative for more details regarding a special case.

RETURNING GENERAL MERCHANDISE

GearyAir accepts returns up to 30 days from the time it was delivered and return shipping is *FREE. Yes, 30 days and *FREE!!!! It’s as easy as 1, 2, 3.

  1. Call our Customer Support team and request the required for your return. Call us at +16364520421
  2. Take advantage of our *FREE FedEx return label.
  3. Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then send it to us! Tape your FedEx return label to your box then drop it off at any authorized FedEx Shipping Center. Find the FedEx Service Center Nearest to You. *Please note to use our pre-paid labels, shipments must be sent from the United States.

You can send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. GearyAir is not liable for return shipments that don’t include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.

GearyAir 
Attn: Returns Department:

, USA

DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER 

  1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.
  2. Gather the following documentation:
    E-mail contact@gearyair.shop or call us at +16364520421 with the above documentation and we will be happy to work with the freight company to process a damage claim. GearyAir is limited to assist when working with your freight forwarder.
    • GearyAir Order Number
    • Freight Tracking Number
    • Photographs and description of damage

*NOTICE: FedEX shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP and GearyAir is not responsible for lost or damaged items. 

By selecting USPS Priority Domestic Shipping, you release GearyAir from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. GearyAir is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP and GearyAir is not responsible for lost or damaged items.

RECEIVE INCORRECT MERCHANDISE? WE’LL MAKE IT RIGHT!

Contact our Customer Support team at +16364520421 and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.

CONTACT INFORMATION

If you have more questions please contact us.

Support: Monday to Friday: 9AM-9PM ( UTC/GMT -5 )

Address: 2641 Grand Lakeside Drive , Palm Harbor, FL 34684 USA
Email: contact@gearyair.shop
Phone Number: +16364520421